Shipping policy

Shipping Policy Processing Time Normal orders are processed within 3 business days. Bulk orders may take longer and will be specified at the time of purchase. If there is a period of high volume orders, we will communicate any possible delays to you directly. Shipping Rates and Delivery Estimates Shipping rates are specified on the sales pages for France, Europe and the Rest of the World. For items on the “Floral Accessories” and “Party Goods” pages, the shipping charges are included in the prices by selecting the appropriate destination. On the “Individual Flowers” page the shipping must be added by clicking on the appropriate shipping destination button where the prices are shown. Parcels are generally sent through La Poste and parcels are delivered by Colissimo. France has an expected delivery time of 2 working days, Europe 3 to 7 days depending on the destination. The Rest of the World has a delivery expectation of 5 to 10 days. For a more exact answer please consult the - . Shipping Confirmation and Order Tracking As soon as your parcel has been sent, we shall send you a shipping confirmation and a tracking number. Customs, duties, and taxes Tornade de Roses is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Tornade de Roses is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim